IT Helpline Dialogue

 IT Helpline

A. Good morning, Compuset helpline. Melanie speaking. How may I help you?

B. Hello, it's Dave Smith here from CopyShop. Can you tell me if you've got any of the X300 RAM chips in stock?

A. Have you got the item number, please?

B. Yes, it's 15480.

A. Just a moment, Mr Smith, i'll just check for you. Please stay on the line.

B. Sure.

A. Thank you for waiting. Yes, we' ve got 10 of those in stock.

B. Great. I'll come in later this week.

A. Can I help you with anything else today?

B. Yes. Unfortunately, we had a problem with the latest software update you sold us.

A. Oh, I'm sorry to hear that, Mr Smith. I'll put you through to a support technician.