Working with vocabulary Pag 31

EX 4. Pag 31 

1-assist

2-suggest

3-check my records

4-lost in the post

EX. 5 Pag 31 

1- Similar

2- Not Similar

3- Similar

4- Similar

5- Not Similar

6- Similar

EX 6 Pag 31

1- refund

2- compensation

3- faulty part

4- losing business

5- making a noise

6- doesn't fit

EX 7. Pag 31

1- Customer relations representative     5-Customer 

2- Customer relations representative     6-Customer relations representative

3- Customer                                           7-Customer 

4- Customer relations representative     8-Customer

EX 8. Pag 31

1- return

2- under warranty

3- refused

4- refund

5- compensation

6- make a claim