Exercices pag 33

 Ex 5

1. C Tied Up

2. A Hold a meeting

3. D Give   a presentation

4.B Make arrangments

5.F Check your calendar

6.E Take place

Writing Your Turn

 Studant A: Roc

Student B: Marc V

Working with vocabulary Pag 31

Vocabulari 7

 Departaments

Dialogues 7

 Thank you for calling World of Computers.

How can I help you?

Hello. I'm interested in purcasing a number of laptops or tablets. We need them for our school.

Please hold the line. I'll put you through to our sales and marketing departament. What's your name, please?

It's Mrs Simpson.

Dialogue 6

Can i speak to Chloe Burns in Tec support please?

Just a moment, i'll put you on hold... . I'm sorry. I'm afraid that Chloe is unavaliable at the moment. She's in a meeting with a client. Can I transfer you to Bill Jones from the same departament?

No, I'd rather speak to Chloe directly.

OK, I understand

Could you ask her to return my call, please? We've got a problem with our acounting program.                    We need a solution urgently

Let me write down your name and contact details

It's Steve McGough

Can you spell your last name, please?

Yes, of course. It's M-C-G-O-U-G-H. And my phone number is 061 209 922

Ok. Let me check that. It's 061 209 992?

No, Let me check that. It's 061 209 922

061 209 922. Ok. And the message is to call you urgently about a software problem.

That's rigth

I expect her to be free at around 1.00.

Vocabulary 6

 Phone calls